Effective August 20, 2026.
What you buy
Tabs, backing tracks, stems, presets, albums, tone packs, and UNSTUCK are sold as digital products. Shopify hosts checkout at checkout.seanashemusic.com, processes payment, and provides the order record and file-delivery path. This site does not receive full payment-card numbers.
When something is wrong
A file that will not open, a missing or incorrect file, a duplicate charge, an order sent to the wrong customer account, or a product that materially differs from its page can be reviewed for replacement or refund through Shopify.
Email support@seanashemusic.com or use the product and order support form. Include the order number, purchase email, product name, and a short description of the problem. Do not send a password or full payment-card details.
Preorders and delayed files
A preorder page should state which files are delivered immediately, which files arrive later, and the expected delivery date or window. If a promised future file cannot be supplied or is materially delayed, contact support for a revised delivery choice, replacement where appropriate, or refund review through Shopify.
Change-of-mind requests
Digital files may be accessible immediately after payment, so a change-of-mind request is reviewed individually. Explain the circumstances and whether any files were accessed. This does not limit any cancellation, refund, or withdrawal right that applies under local law.
Chargebacks
Email first when practical so I can inspect the order, replace the files, or issue an eligible refund through Shopify. You can still contact your card issuer about a disputed charge.
Your rights
Nothing here limits statutory consumer rights that apply in your country or state.